Contacting Sprint CEO Got Results!
Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Call the customer service phone number. Not only Is the customer service awful but the phone service is just as bad. If the merger goes through, Sprint customers who can no longer afford the higher cost of a plan from the merged company might turn to smaller carriers that offer prepaid plans for their wireless needs.
It also offers an extensive variety of data and unlimited plans, giving you plenty of options depending on your needs. The phone I ordered was the wrong one so I went to the Sprint store to excange it for an upgraded Blackberry World Phone. With Sprint out of the picture, there will be three major carrier choices in the U.S. for wireless customers and that makes it easier for the companies to raise rates or diminish service quality in some way.
Aside from the broken promises of follow-ups and the general difficulty I had in dealing with Sprint customer service, there's another aspect of my Sprint experience that makes these "90 calls in six months" tales ring true to me. The mistake that Sprint made on my account was positively unbelievable, to the point where I'm not sure how the company's billing apparatus actually managed to do this to me. If Sprint's billing apparatus is this bad, then I believe anyone who says they were overcharged and called in vain to get their money back.
According to RootMetrics, an independent network testing firm, Sprint ranks third for overall performance after Verizon and AT&T, respectively. So far we've covered team communication and how to establish meaningful relationships, but it's time to look into growing with your customers.
T-Mobile 's overall performance is ranked behind Sprint, but only by a hair (RootMetrics rates Sprint at 87.8 and T-Mobile at 86.8). Also, T-Mobile has the same data cap as Sprint with both slowing speeds when you reach 50 GB. With both carriers being pretty similar it really boils down to what additional features you want.
I called back got a very rude lady said no one had advised me this and that the lady did not notate the account she put me on hold came back and said she did see it in the account and that it didn't matter because the lady had lied to me and that there was nothing she could do for me I asked to speak to a supervisor she said that there was no higher up and then cold transferred me. I call to get my bill extended every other week because I'm told by customer service reps I have to make the larger amount just to get an extension even with me advising that I'm barely working I always advise the least amount I finally after 3 hours Thomasina helped me I wish she could get acknowledgement for being a outstanding.
You can most likely transfer your existing phone over to Sprint service as Sprint long as it's unlocked from your previous carrier. They don't have a lot of differentiation in whether your service in a covered area is any good, just whether it's available, but PCMag's wireless network survey crossed the country to tell you who has the best service in what parts of the country.
If you caught the media coverage of this story in everything from the Wall Street Journal to a segment last night on CNN, then you probably noticed a common theme in the online responses and "man on the street" interviews—indeed, you may have had this reaction yourself: booting American soldiers at West Point for excessive use of the "free roaming" service is a big no-no, but anyone who calls customer service 90 times in six months deserves to have their account canceled.
So i called Customer service, after a 30 minute wait on hold, talked to someone, after another 20 minute negotiation, agreed to pay $100.00 to get upgrade early. Though I don't know if this complaint will reach to the same bunch of people in your customer service.
The Consumer Reports Cell-Phone Service Survey polls Consumer Reports' 119,772 subscribers who use prepaid or postpaid cellphone surveys, and asks them to rank different providers on criteria like voice and data performance, problems with the website, and the frequency of telemarketing calls.
I told her that she was not making any sense and she starting scream at me and treating me that the account will get closed and they will turn my service off. Consider which features you'll need the most, plus which one has strongest network coverage in your area, before deciding between T-Mobile and Sprint.